Installation problem for WHD on a W2K8 R2 platform


After installing the WHD, cannot logon to the WHD page: "cannot display page" error message.

As the platform is W2K8 R2, the following process should be used?

  1. Log to the machine with an administrator account

  2. Un-install the WHD program,

  3. Open a command prompt with the “Run as administrator”

  4. Go to the location of the “Setup-4T-AAA-Web-Help-Desk-6.7.2.msi”

  5. And then run the above msi

  6. After full installation, check if the WHD service has been well started.



Article ID: 2110
Type: Article
Classification: - General Operational Issue
Created: 10 Jul 2014 07:33:04
Modified: 10 Jul 2014 07:44:20
Item Types: 4TRESS AAA Express
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